FAQ’s
Help & General Ordering Information
General Help
Parts Lookup Help: Need help locating the right part for your equipment? Contact us!
How to Contact Us: Please visit our contact us page for the best ways to contact us at any time.
Product Information
Online Pricing Policy: Our online pricing is honored in-store.
What we Selling ?
Roblie Casa is Selling like fire pit, Green House, Mobile House, Lawn Mowers and Mobile Home, Container House, Ice Bath & Hot Tubs.
Warranty
Limited Warranty
Replacement Commercial Parts Warehouse and Sohars All Season Mower Service Inc warrants its parts to be free from defect in material and workmanship under normal use and service for a period of 30 days from date of purchase. See our return policy for non-warranty related returns.
Manufacturer Warranty
Many of our brands and manufacturers have their specific warranty information available on their website.
On Display to Order Products
Many times, we keep a "display-only" product in our store that is ordered on-demand when the customer wants to order the item. These products can be supplied to you in-store or delivered to your location within 2-3 business days. These items are indicated on our website with an estimated lead time.
Payment Information
Credit Card
We accept MasterCard, Visa Checkout. We do not store any payment information, ever. Once payment data has been submitted, it is converted into a token or transaction ID and your information is not stored.
Check or Money Order
We no longer accept checks or money orders as payment options on our shopping cart.
Purchase Orders
We only accept purchase orders from local, state and federal government, school districts, state/county hospitals and state colleges/universities.
Order Information
Minimum Order Amount
There are no minimum orders for our store!
Order Processing
Orders are not processed on weekends or holidays. On business days, most orders placed before 3PM ET are reviewed and processed same-day. We will contact you if any items on your order are not available to ship within a reasonable timeframe of 2-3 business days. You may decide to cancel items off of your order, cancel the order, or continue with any backorders that may exist at that time.
International Orders
We are Provide Shipping in 48 Countries.
Order Status
Order statuses are updated in real-time and major status updates trigger a notification at support@robliecasa.com.
Please login to your account and visit your order history or contact us directly to request an order status update.
Partial Shipments
All orders will be shipped when all products requested are available. We will ship orders partially or incomplete only upon request, but an additional freight charge may apply for the partially shipped order.
Sales Tax
The shopping cart will calculate sales tax if it is configured to collect sales tax for your destination.
Return Policy
All products purchased on our website fall under this published return policy. For your convenience, our return policy is available here.
Order Cancellation
As long as your order has not shipped, you may cancel your order at any time. Our warehouse inventory is constantly changing and items may need to be brought in direct from a manufacturer for your order. Due to the speed that manufacturers release special ordered items to us, there may be a restocking fee applied to the cancellation. We reserve the right to cancel orders at any time. If an order is canceled at our discretion, a restocking fee will not be applied.
Shipping Information
Standard Delivery Information
Our location in northeast Ohio is currently delivering via UPS, FedEx and USPS to locations within the United States and its tributaries via ground service. We also ship LTL (truck freight) shipments via major LTL carriers.
Please wait approximately 48 hours to receive a shipping confirmation or a notice regarding your order status before contacting us.
At this time, all major carriers are experiencing delays which are out of our control. We are doing our best to ship orders as quickly as possible, but carriers may be delayed in delivering packages.
Expedited Delivery
We offer expedited shipping via UPS, FedEx, and USPS air options. Please note that shipments containing hazardous materials such as lithium batteries cannot be expedited due to strict regulations regarding the transport of batteries and other hazardous goods.
If you wish to have your order expedited, please add all of the items to your shopping cart and click "Share Shopping Cart". Using our contact us page, please send us the link and request the shipping method you prefer.
In the order comments box at checkout, you can also request expedited shipping methods. Please note that expedited shipping will need to be paid for via PayPal invoice.
Using Your Carrier Account
Please note that a $10 service fee will be required for all shipments using third-party UPS or FedEx accounts. We do not accept third-party accounts for international shipments. We cannot accept third-party accounts for drop-shipments.
Site Terms
Terms & Conditions
By using our site, you agree to our terms and conditions.
Privacy Policy
Your privacy and protecting your sensitive personal information is very important to us. Please read our privacy policy for more information.
Contact Information
Trade name: Roblie Casa
Support: 24/7
Business Hours: 09:00 AM – 04:00 PM
Business Days: Monday – Friday
Business Number : +92 (302) 0286500
Business Mail: support@robliecasa.com
Physical address: Warehouse No.02 First Floor Plot No.461, DOHS Phase 1 Malir Cantonment, Karachi, Karachi City, Sindh 75070
