Shipping Policy
Process & Handling
Standard processing and handling for orders is 2-3 business days. Processing times may vary.
Shipping methods
Free Shipping
A large number of items we sell will ship free to the lower 48 Countires. When we pay for shipping, we reserve the right to choose the most economical carrier.
Small items like parts will ship USPS
Medium size items including chainsaws, blowers and push mowers we ship UPS or FedEx Ground
Larger, heavier items will ship LTL freight
See below for more information about shipping to freight terminals.
Customer Paid Shipping
LTL freight to nearest terminal
For oversized or heavy items that cannot be shipped via UPS, we will ship your order via LTL freight to the customer’s local shipping terminal where it can be picked up.
Please pick up items from terminal in a timely manner! When a purchased item is delivered to the freight terminal for the customer to pick up, it is the sole responsibility of the customer to pick up the item in a timely manner. If an item isn’t picked up in a timely manner, the customer is responsible for any additional fees, storage or otherwise, charged by the freight carrier. Fees are subject to the carrier.
UPS
For lighter weight items we offer UPS shipping services. UPS pickup occurs Monday through Friday. Orders placed after 12:00 PM CST on Friday will ship the following Monday.
UPS services for select products
Ground
Second Day
Next Day
Roblie Casa Delivery
Some items cannot be shipped UPS or LTL Freight. In these cases items will have to be picked up from our store or delivered using our in-house delivery service. Roblie Casa Delivery is a pay-per-mile service with rates of $2.65 per mile for orders that include an enclosed trailer and $2.40 per mile for all other orders.
While our return policy covers items delivered using our Roblie Casa Delivery service, we do not offer refunds on the delivery charge itself.
Custom Shipping
We understand that in some cases our shipping options may not fit a customer’s needs. In these instances the customer can call the store to discuss and purchase a custom shipping package.
Shipping to remote areas
In rare instances, certain zip codes will not be reachable by the carrier and will require additional steps to ensure the items ordered can be delivered to the destination. In these cases, a Roblie Casa member will cal the customer to discuss delivery options.
Items that are not shippable
We are prohibited by the manufacturers from LTL shipping commercial zero turn mowers. We are prohibited by Gravely from LTL shipping any Gravely zero turn mowers, commercial or residential.
Domestic and international restrictions
California
Certain products may not meet California Air Resources Board (CARB) emission standards and therefore cannot be shipped to that state.
Hawaii and Alaska
We will ship to Hawaii and Alaska but we do not offer free shipping to these states.
International Shipping
We currently do not ship to locations outside of the United States.
Shipping products back to us
All items to be shipped back require a Return Authorization Number (RAN) prior to shipment. For complete details on returning items and how to obtain an RAN please see details on our Return Policy Page.
After an RAN is issued from Roblie Casa, Items can be shipped to: Address
Contact Information:
Trade name: Roblie Casa
Support: 24/7
Business Hours: 09:00 AM – 04:00 PM
Business Days: Monday – Friday
Business Number :+92 (302) 0286500
Business Mail: support@robliecasa.com
Physical address: Warehouse No.02 First Floor Plot No.461, DOHS Phase 1 Malir Cantonment, Karachi, Karachi City, Sindh 75070
